What We'll Cover

  • Introduction to Resource Management

    Get started with an introduction to resource management, and the fundamental concepts of supply (people resources) and demand (the need for those resources).

  • Resource Management Defined

    Define key terms related to resource management, and learn about why resource management and capacity planning are important.

  • The Resource Management Process

    Take a closer look at a step-by-step process for resource management in the services industry.processc

  • Responsibilities and Activities of a Resource Manager

    Explore the role, goals, and responsibilities of a resource manager.

  • Importance of Capturing Time

    Discover why tracking time is critical for an effective resource management process.

  • Best Practices in Resource Management

    Learn best practices for resource management and advice for implementation.

Course Description

Expected Duration: Approximately 2 hours

People are a service organization’s most valuable asset.  They are also typically the most constrained and most frequently misapplied asset. Simply put, people represent supply, and the work for which they are needed determines the demand for those limited resources. Maximizing the use of limited resources and minimizing the impact of demand is vitally important to companies in the services industry.

This course will provide an introduction to the topic or resource management in the services industry. Topics examined and discussed will include: resource management concepts and fundamentals, the association of resource management to capacity planning, responsibilities and tasks associated with resource management, the role of resource management in helping services companies reach their goals, and best practices of resource management for achieving superior results.

The purpose of this course is to provide best practices for developing resource management domain expertise for the services industry. This course will provide an introduction to the topic of resource management in the services industry. This course is designed to:

  • Introduce the concepts of resource management.
  • Provide best practices for developing resource management domain expertise for the services industry. 
  • Develop skills and knowledge around resource management


Course Objectives

At the conclusion of this course, students will be able to:

  • Define concepts and terms associated with resource management.
  • Differentiate between capacity planning and resource management and their relationship to one another.
  • Identify the important elements of a resource management effort.
  • List activities and responsibilities of the resource manager role.
  • Recognize the importance of project team member attributes.
  • State the importance of capturing time.
  • Recall what data to capture and why it is important.
  • Describe the value of a software solution to the resource management function.
  • Analyze the importance and related considerations of an enterprise-wide approach to resource management.


Who Should Take This Course  

The target audience for this course includes:

Individuals involved in the management of projects where resource management and capacity planning can impact results (persons in this role are commonly referred to as resource managers and/or traffic managers).


Student Prerequisites

There are no prerequisites to enroll or participate in this course.

Course curriculum

  • 1
    Getting Started
  • 2
    Module 1: Introduction, Limited Resources, Addressing Supply and Demand
  • 3
    Module 2: Resource Management Defined
  • 4
    Module 3: The Resource Management Process
  • 5
    Module 4: Responsibilities and Activities of a Resource Manager
  • 6
    Module 5: Importance of Capturing Time
  • 7
    Module 6: Importance of Defining Employee Attributes
  • 8
    Module 7: Capturing and Utilizing Actionable Data
  • 9
    Module 8: Best Practices for Effective Resource Management
  • 10
    Conclusion
  • Course Overview & Learning Goals Reading: Interacting With Your Course
  • Reading: Introduction, Limited Resources, Addressing Supply and Demand
  • Reading: Resource Management Defined
  • Reading: The Resource Management Process Activity: Resource Management Pain Points
  • Reading: Responsibilities and Activities of a Resource Manager
  • Reading: Importance of Capturing Time Activity: Resource Management Pain Points
  • Reading: Importance of Defining Employee Attributes
  • Reading: Capturing and Utilizing Actionable Data Activity: Resource Management Pain Points
  • Reading: Best Practices for Effective Resource Management Activity: Resource Management Pain Points Scenario-based Best Practices
  • Survey: Course Feedback Course Completion

Course Pricing

Purchase this training course and start learning today! Please contact your Client Success Manager to purchase multiple passes for your organization.